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May 2006
]
Defense leads the way in creating a network for the new employee IDs and credentialing systems mandated by HSPD-12.
The ACSI expert on federal Web sites tells you how to figure out whether your site serves citizens well.
While it improves FirstGov, GSA sets best practices that all agencies can use to make online services more satisfying for citizens.
By helping users help themselves, an agency's tech support team can focus on the big problems — and save money in the process.
Learn how the IT Infrastructure Library helped FAA's help desks achieve a 97 percent success rate.
An IPv6 expert lays out the next steps the government must take to make the leap to next-generation Internet service.
The PMA requires that agencies eliminate redundant systems. But what factors should drive an agency's decision on whether to keep, toss or upgrade a legacy system?
With the hurricane season sweeping in shortly, a look at Katrina by the Coast Guard offers insights that agencies can apply to emergency response planning.
Take a cue from government MEOs that are crafting innovative bids and going head-to-head with industry in A-76 competitions.
A developer of program management techniques details how combining training with mentoring can create a results-driven culture.
A plan for replacing senior managers is an important tool for shaping your agency’s future.
Learn how the IT Infrastructure Library helped FAA's help desks achieve a 97 percent success rate.
An IPv6 expert lays out the next steps the government must take to make the leap to next-generation Internet service.
A developer of program management techniques details how combining training with mentoring can create a results-driven culture.
By helping users help themselves, an agency's tech support team can focus on the big problems — and save money in the process.
Take a cue from government MEOs that are crafting innovative bids and going head-to-head with industry in A-76 competitions.
Defense leads the way in creating a network for the new employee IDs and credentialing systems mandated by HSPD-12.
While it improves FirstGov, GSA sets best practices that all agencies can use to make online services more satisfying for citizens.
With the hurricane season sweeping in shortly, a look at Katrina by the Coast Guard offers insights that agencies can apply to emergency response planning.
The PMA requires that agencies eliminate redundant systems. But what factors should drive an agency's decision on whether to keep, toss or upgrade a legacy system?
A plan for replacing senior managers is an important tool for shaping your agency’s future.
The ACSI expert on federal Web sites tells you how to figure out whether your site serves citizens well.
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