February 2005
Features
The Department of Veterans Affairs, the United States Mint and a host of other federal agencies turn to customer surveys to improve service scores.
The Portland Veterans Affairs Medical Center uses handheld devices and other technologies to improve medical care for U.S. military veterans.
Election 2004 is history, but its groundbreaking use of information technology transformed the world of political campaigns. The candidates turned to the Internet for support.
But critics contend that the security funding allocation process lacks consistency.
Departments
Human Capital:
Faced with a looming retirement crisis, federal agencies spruce up benefits programs to slash turnover rates and motivate employees to stay put.
Bridging the Gap:
Defense and Interior overhaul their IT infrastructures and initiate major cultural changes.
Getting to Green:
Two agencies track budget and performance integration with the Program Assessment Rating Tool.
Best Practices:
For federal agencies, planning IT initiatives is complicated by the vicissitudes of time, technology and a budget decided at the pleasure of the president and the U.S. Congress.
Best Practices:
Advances in communication bring U.S. Army headquarters closer to soldiers in the field.
Opinion
Opinion:
What keeps federal procurement officers up at night are the shifting and growing number of regulations that define the process.
