May 2006
Features
While it improves FirstGov, GSA sets best practices that all agencies can use to make online services more satisfying for citizens.
Defense leads the way in creating a network for the new employee IDs and credentialing systems mandated by HSPD-12.
Take a cue from government MEOs that are crafting innovative bids and going head-to-head with industry in A-76 competitions.
By helping users help themselves, an agency's tech support team can focus on the big problems — and save money in the process.
Departments
Human Capital:
A plan for replacing senior managers is an important tool for shaping your agency’s future.
Bridging the Gap:
With the hurricane season sweeping in shortly, a look at Katrina by the Coast Guard offers insights that agencies can apply to emergency response planning.
Getting to Green:
The PMA requires that agencies eliminate redundant systems. But what factors should drive an agency's decision on whether to keep, toss or upgrade a legacy system?
Best Practices:
Learn how the IT Infrastructure Library helped FAA's help desks achieve a 97 percent success rate.
Best Practices:
A developer of program management techniques details how combining training with mentoring can create a results-driven culture.
Best Practices:
An IPv6 expert lays out the next steps the government must take to make the leap to next-generation Internet service.
Opinion
